Senior Consultant, Contact Center & Customer Experience
Avtex Solutions

Helping businesses of all sizes and industries serve their employees and customers better through thoughtful and strategic investments in the customer experience.

Associate Analyst, HDI & ICMI
Informa Tech

Supporting and inspiring the customer service, contact center, technical support, and service management industries through research, content creation, and community building activities.

ITS Service Desk Consultant
Western Kentucky University

Delivering world-class experiences to over 20,000 students, staff, and faculty as a single point of contact for any IT Division service or request.

Network Installation Technician
Western Kentucky University

Designing and installing video surveillance and access control systems to protect people, while modernizing wireless infrastrucutre to keep them connected.

IT Helpdesk Consultant (Internship)
Western Kentucky University

Upbeat telephone technical support for BYOD hardware, enterprise software, and network infrastructure in a brisk contact center environment.

IT Technician (Part-Time)
NHK NASCO

Deploying and maintaining rugged computers, industial printers, and network infrastructure in a fast-paced lean manufacturing environment.

Student Volunteer
Russellville Independent School District

Implementing the district's first course management system, delivering custom training, and deploying hundreds of computers in a one-to-one pilot program.